3 Days Intensive Programme

MASTERCLASS: Advanced Operational Risk Management Course

1-3 April 2020

Lagos|Nigeria

From risk environment to risk culture, the course covers in breadth and depth the most topical elements of operational risk management and its challenges for the financial services industry.

Designed by a world leading expert in the field and delivered by a highly regarded speaker, the course is a must-have for all the operational risk practitioners wishing to benchmark their practice and discuss best practices. It is also a fantastic opportunity for newcomers to gain a comprehensive overview what modern operational risk managers need to know.

Delegates will leave the course equipped with a new network of practitioners, a wealth of content, additional references and readings, and an open line for further questions with the training designer and delivery team, Ariane Chapelle and David Lannoy.

FREE Copy of Dr. Ariane’s new ORM Book for all Delegates

OPERATIONAL RISK MANAGEMENT: BEST PRACTICES IN THE FINANCIAL SERVICES INDUSTRY (THE WILEY FINANCE SERIES)

This book provides a comprehensive overview of the most up to date methods and practices in operational risk management applied in financial services firms. Coverage includes: Risk Identification: tools, scenario analysis, risk register and taxonomy, risk connectivity, and risk networks Risk Assessment: risk appetite, risk and control self-assessment, scenario analysis, regulatory capital and modelling Risk Mitigation: operational risk governance, controls, transfers and prevention by design, root cause analysis and action plans, conduct, and culture Risk Monitoring: incident data collection, key indicators, risk reporting, and the value of risk management Advanced tools and techniques developed by the most mature firms in operational risk management.

Course outline

Day 1:       Emerging risks, Conduct and Risk Culture

Session 1: Risk identification tools and emerging risks

• Tools and techniques for risk identification
  • Exposures and Vulnerabilities
  • The Risk Wheel
  • Value drivers and reverse stress testing
• Risk register: a list
• Risk connectivity: network of risks
• World economic forum: risk map
• Emerging risks

Class Exercise: identify the network of your top risks and class feedback

Session 2: Implementing ORM: the invisible framework

• Governance of Operational Risk
• 1^st line and 2d line: The partnership model
• Use and reuse: The Invisible Framework
• Business value of ORM

Workshop: build a business case for risk management

Session 3: Risk reporting and Conduct reporting

• Modern issues on events and risk reporting: the regulator’s view
• Analysing operational risk data: get insight, tell a story
• Management information: the “reporting cake”
• Aggregate and escalate risk information: your options
• Conduct reporting: themes and details

Highlights of best practice, Group discussion and sharing of experience

Session 4: Implementing the Desired Risk Culture: a method

• Defining Risk Culture
• Acting on behaviours: the Influencer
• Necessary conditions: willingness and ability
• Risk Culture: DESIRE steps: Define – Inspire – Support – Enable – Reinforce - Evaluate
• Assessing the risk culture

Group work: Plan your own culture change

Day 2: Risk Appetite, Internal controls and KRIs

Session 1: Defining Risk Appetite statements and

                  tolerance limits

• Industry guidance on Risk Appetite
• Risk appetite, tolerance, risk limits and controls
• Templates and options for actionable Risk Appetite
• Risk Appetite Statements: Features and Examples
• Cascading Risk Appetite: RCSA & Indicators
• KRI and risks limits

Session 2: Internal Controls: Human Error and Control Design

• Slips and mistakes: Typology and causes of human errors (J. Reason)
• HRA: Human Reliability Analysis and other methods
• Understand and treat the causes of human error
• Effective or Illusory controls
• Prevention by Design

Group work: best and worst controls in the business: sharing of experience

Session 3: Root causes analysis – the bow-tie

• Root cause analysis: tool and method
• Benefits of root cause analysis: tracking the common failures and systematic patterns
• Treating causes over symptoms
• Bow-tie: a most effective tool to define
  • Preventive and corrective controls
  • Leading KRIs
  • Risk likelihood and expected impact

Exercise: apply the bow-tie to one of your incident; share the lesssons learnt

Session 4:  Features and types of leading KRIs

• Features of leading KRIs
• KRI, KPI, KCI: definitions and uses.
• A typology of Key Risks indicators
• KRIs: metrics of risks drivers
• Case studies on selecting metrics of risk drivers

Day 3: Cyber Security, Scenario Analysis and Project Risks

Session 1: Cyber threats and information security

• Cyber threat landscape
• An old emerging risk
• Key controls in cyber security
• Physical and behavioural measures
• Priorities in prevention
• Lessons learnt from some incidents

Q&A, benchmarking and exchange

Session 2: Scenario Analysis: Governance, Stress testing

                  and Assessment methods

• Four dimensions of stress-testing
• Steps and governance of scenario analysis
• Tackling behavioral biases in scenario assessment
• Industry practices and lists of scenarios
• Assessing probabilities of rare events
• Acting on Scenario Analysis
• Class exercise: quantify your own scenario in probability and impact

Session 3: Reorganisation risk and project management

• Risk due to changes and reorganisations
• The trap of cost-cutting
• Invisible opportunity costs
• Essentials of project risk management

Class debate and sharing of best practice

Session 4: Key messages and wrap-up

• What have you learnt?
• What will you remember?
• What will you apply?

Course Designer: Dr. Ariane Chapelle

Ariane Chapelle has a PhD in Economics and is active in operational risk management since 2000, with experience acquired in managerial functions in ING Group and Lloyds Banking Group. Ariane Chapelle runs since 2006 her own training and consulting practice in risk management. Her clients are made of top tier financial organisations including AVIVA, AXA Bank Europe, HSBC, SWIFT. Dr. Chapelle is Honorary Reader at the University College London in Operational Risk, Fellow of the Institute of Operational Risk and member of the editorial board of the Journal of Operational Risk. She is a columnist for Risk magazine and advisor to the Risk Management Unit of the International Monetary Fund.

Testimonials

• I enjoyed the class very much and can't say enough about how effective the lessons were.  I am already applying what I learned during the course and implementing a lot of your ideas.  Thanks !
  • Brian S., New York, 2015

Course Delivery: Mr. David Lannoy

David Lannoy has a vast experience in Risk Management gained in 20 years of working in various sectors of industry such as transport, finance, telecommunication and life sciences. His achievements include:

• bringing operational risk management to a higher maturity level in financial companies;
• developing an Enterprise Risk Management approach in a technology firm providing payment services and in a leading life sciences company;
• implementing criminal risk assessment and terrorist threat assessment for the public sector.

He holds a master’s degree in political sciences and advanced degrees from high-profile Risk Management courses at several well-ranked business schools (Vlerick Business School, EDHEC and HEC Geneva) and he is a PhD research candidate in the field of Enterprise Risk Management. He has been admitted to join The Institute of Risk Management in London as a Specialist Member and Approved Trainer and has also become Certified ISO 31000 Risk Manager Certified Internal Control Professional.  He is a regular guest lecturer and master thesis supervisor at the HEG Geneva School of Business Administration, at the Solvay Business School in Brussels (Belgium), IESEG Business School in Lille (France) and Skolkovo Moscow School of Management (Russia). He regularly contributes to professional publications. His creativity and ability to communicate complex matters makes him sought after speaker and trainer for every audience.

Trainer average rating and testimonials

                  In-Company: 9,2/10

                  Executive Education: 9,6/10

                  Euromoney Learning Solutions: 9/10

• “I must say that for the first time ever it has been presented interestingly and by a knowledgeable trainer”, Operations Manager – Latvia

Course Programme Details:

Duration:                      3 Days

Dates:                           1-3 April 2020

Course fee:                    NGN750,000.00

Venue:                          Lagos Oriental Hotel
                                      3, Lekki Road, Victoria Island
                                      Lagos |Nigeria

Enquiries:                     info@kenwizandgold.com